Returns & Exchanges

Because our products are perishable food items, we cannot accept physical returns. However, your satisfaction is our priority; if your order arrives damaged or spoiled, we will issue a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Check your items immediately upon arrival to ensure they are cool to the touch and the packaging is intact.

• 2.
  Document Issues

  If there is any damage or temperature spoilage, take clear photos of the product and the shipping label.

• 3.
  Submit a Claim

  Email our support team within 24 hours of delivery with your order number and the photos of the issue.

• 4.
  Resolution

  Our team will review your claim and process a refund or ship a replacement within 48 hours.